FAQ – The Baby Space

Frequently Asked Questions

How long does dispatch take? How long does dispatch take?

Orders are typically packed and dispatched within 1-2 business days.

What is the estimated delivery timeframe? What is the estimated delivery timeframe?

Delivery typically takes 2-8 business days depending on your location within Australia.

Do you offer free shipping? Do you offer free shipping?

Enjoy free shipping on orders over $100. Please note that playpens are excluded from this offer and incur a separate shipping fee due to their size.

What age is the playpen suitable for? What age is the playpen suitable for?

Our playpen is suitable from newborns through to toddlerhood. For newborns, it provides a safe space for supervised tummy time and play. As your child grows, it offers plenty of room for sitting, crawling, standing and independent play under adult supervision.

Is the playpen portable? Is the playpen portable?

Yes. Our playpen folds down for easy transport and storage, making it ideal for holidays, grandparents’ homes and everyday use.

How long does it take to set up? How long does it take to set up?

Our playpen can be assembled and packed away in just a few minutes with no tools required.

What is the playpen made from? What is the playpen made from?

Our playpen is crafted from premium New Zealand pine wood with a smooth, splinter-free finish.

Does the playpen come with a carry bag? Does the playpen come with a carry bag?

Please refer to the product listing to see what is included. Carry bags may be included, available separately or as part of selected bundles.

Is the play mat included? Is the play mat included?

Please refer to the product listing to see what is included. Play mats may be available separately or as part of selected bundles.

Has the playpen been safety tested? Has the playpen been safety tested?

Yes. Our playpen has been independently tested to meet applicable safety standards and requirements.

Are the materials non-toxic? Are the materials non-toxic?

Yes. Our playpens and play mats are crafted from BPA-free materials and are independently tested to meet CPC safety requirements and SGS quality standards providing parents with added peace of mind.

Do your products come with a warranty? Do your products come with a warranty?

Yes. We offer a 12 month manufacturer’s warranty against defects in materials and workmanship from the date of purchase. This warranty is in addition to your rights under Australian Consumer Law.

Warranty Coverage

Covered

Manufacturing defects
Faulty hardware or components
Defects in materials or workmanship

Not covered

Normal wear and tear
Damage caused by misuse, improper assembly or accidents
Cosmetic damage that does not affect product function
Damage caused by failure to follow care or safety instructions

Will the playpen damage my floors? Will the playpen damage my floors?

No. Our playpen is designed for use on a variety of surfaces, including wooden and tiled floors. Each connector features protective padding on the base to help minimise the risk of scratches while providing added stability.